PLX Academy · Personal Experiences · 29 August 2022
The 2022 Health Care Insights Study by CVS Health, has found that people are seeking a deeper and more meaningful relationship with their healthcare providers. They view their health encompassing social, emotional, and mental health, in addition to physical health, and are increasingly searching for a healthcare experience that is more holistic, collaborative, affordable, and convenient.
To provide this complex and highly personal type of healthcare, coordination and communication among patients and their healthcare team is vital. CVS Health surveyed 1,000 U.S. consumers and 400 healthcare providers about what kind of healthcare experience they want and what barriers may hinder their ability to achieve desired health outcomes. Whether their goal is decreasing daily stress levels or increasing overall well-being, 81% of consumers say it is very important their primary care provider is aware of the overall happiness of patients and life satisfaction levels, and to be aware of how patients deal with difficult emotions and stress.
“The Pandemic changed nearly everything about our world including the way many consumers view the importance of their health,” says CVS Health President and CEO Karen S. Lynch. The 2022 Health Care Insights Study, reveals that many people who delayed care over the past several years because of COVID-19 are now eager to restart their health and wellness journeys. The good news is that trust of consumers in their healthcare providers has remained strong despite pandemic-related difficulties. Forty-four percent of consumers say they now have more appreciation for their healthcare provider than prior to the Pandemic.
The Health Care Insights Study has also shown that 83% of consumers said that coordination among all their healthcare providers is important to their health.
Other highlights from the study include:
Physicians value a team-based care approach. Up to 68% say coordinating with other healthcare providers of their patients had a high to moderate impact on their ability to achieve desired patient outcomes.
Patients want care that is open- ended, flexible, and unique. Consumers are open to non-traditional healthcare options, with over half or 54% saying that holistic care options involving diet, exercise and counseling are very or somewhat important to them.