Our work is based on Personal Experiences. Humans are much more than statistics or data and their experiences are driven by their emotions, expectations, and understanding. We add value through increasing awareness of importance of communication and personal experiences in healthcare. We offer you interesting stories through interviews and best practices in medical care.
Call Centers Have an Essential Role in Creating a Positive Patient Experience
A recent survey shows that 62% of hospitals respond to diverse communication demands by putting a call center strategy into place. The call centers in hospitals are no longer the “answer and transfer” sites...
Team Work as a Core Value for Better Care in Hospitals
Effective communication in healthcare teams reduces the potential for mistakes, and improves quality of service and patient care. However, according to an article in Harvard Medicine, teamwork as a core value is often missing...
Why Should Nurses Attend Communication Trainings?
A Nursing Central survey of thousands of U.S. nurses revealed that 95% of nurses felt burned out at the time of the survey or during the previous three years, and 91% considered leaving or...
Why Hospitals Should Empower Frontline Communication?
A recent study published by Harvard Business Review finds that 87% of survey respondents say their organization will be more successful when frontline workers are empowered to make important decisions on the spot. ...
5 CELEBRITIES YOU NEVER KNEW WERE DOCTORS AND NURSES
Some celebrities began their careers in the medical field but gave up medicine to wholeheartedly embrace their passion for entertainment. Here are five famous people who left their medical careers in favor of another...
HOW HUMAN UNDERSTANDING IS TRANSFORMING PATIENT EXPERIENCES?
According to leading patient experience experts, every patient brings their unique expectations. Imagine the quality of care that could be delivered when providers know those expectations before each appointment. The key is to ask,...