TITLE: DELIVERING EXCELLENCE IN HEALTHCARE: PATIENT LUXURY EXPERIENCE (PLX) MODEL
LECTURER: Vesna Cado
FORMAT: Online/In person
DATE: Upon request
FEE: EUR 200
*Learn how to improve medical outcomes of your patients, their experiences and your well-being. Learn how to grow personally and professionally through delivering patient luxury experiences.
Course details
The responsible profession of physicians, nurses and other healthcare professionals requires continued advancement of their medical, communication and technical skills to deliver patient luxury experiences and stay competitive on the healthcare market. Research shows it is the only way to improve medical outcomes, patient experience and employees’ well-being.
Macedonian/English
BENEFICIAL FOR
- Executives
- Hospital managers
- Physicians
- Nurses
- Healthcare administrators
About the speaker
Dr. Cado is a co-founder and managing partner of the eye hospital Sistina Oftalmologija and founder of the PLX Academy.
She is a passionate researcher transforming the latest academic research into the best practice strategies. She has established and led the first of a kind Office of Patient Experience in the region and established a PLX Academy as a Research and Innovative center for education in healthcare management. She has a Master’s degree (MPPM) at the University of Pittsburgh, USA, and holds a Doctorate at the International University of Monaco with special interest on consumer experiences and communication in luxury healthcare.
Dr. Cado has been published in the Journal of Business Research, Patient Experience Journal by Beryl Institute and Journal of Patient Experience.
Dr. Vesna Cado is a member of DBA Curriculum Committee at the International University of Monaco and its Experience ambassador for the doctoral program. She is a member of EPIC. Dr. Cado often lectures, writes and publishes blogs and articles on patient luxury experiences, communication in healthcare and digital transformation.
In 2020, Dr.Vesna Cado was awarded for Best DBA thesis by the International University of Monaco and Conseil National de Monaco on her Patient Luxury Experience Model (PLX).