Spoken or Written recommendation? What is more effective?
Are you looking to increase the number of patients seeking your services? Many of them look for recommendations on review pages or rely on advice from their close friends and family.
7-th Patient Experience Symposium
7-th Patient Experience Symposium held this September in Boston is the world premier event for healthcare executives, administrators, physicians, and nurses, that are committed to improving the patient experience and transform healthcare to improve outcomes. Sistina Oftalmologija and PLX Academy were presented by Dr.Vesna Cado.(
Patient Experience and safety in the focus of the 10th GPC2023 in Geneva
How to build trustful partnerships and healthcare systems with Patients at the center, was the central theme of the 10th Global Patients Congress held on 19 – 20 May 2023 in Geneva, Switzerland, organized by IAPO (international association of Patient Organizations) and supported by WHO(World Health Organization).
Forbes warns of healthcare worker burnout
In 2021, about 3 in 5 physicians felt burnout, according to Mayo Clinic Proceedings. The fact that nearly 7 in 10 clinicians do not feel valued for their work is alarming, and healthcare institutions should fight for their staff.
Medical students at King’s College London voted on courses for advancing communication skills
PLX Academy · Blog · 20 March 2023 Photo from King’s College London offical site. According to a recent Qualtrics
Call Centers Have an Essential Role in Creating a Positive Patient Experience
A recent survey shows that 62% of hospitals respond to diverse communication demands by putting a call center strategy into place. The call centers in hospitals are no longer the “answer and transfer” sites in which patients would call and then be redirected to another hospital service line.
Team Work as a Core Value for Better Care in Hospitals
Effective communication in healthcare teams reduces the potential for mistakes, and improves quality of service and patient care. However, according to an article in Harvard Medicine, teamwork as a core value is often missing in health care, limiting the benefits it can achieve.
Why Should Nurses Attend Communication Trainings?
A Nursing Central survey of thousands of U.S. nurses revealed that 95% of nurses felt burned out at the time of the survey or during the previous three years, and 91% considered leaving or were actively looking to leave the nursing profession. Researches show that nurses who attend communication trainings have higher levels of competence in interaction with patients, they are better team players, and take better care of their own well-being.
Why Hospitals Should Empower Frontline Communication?
A recent study published by Harvard Business Review finds that 87% of survey respondents say their organization will be more successful when frontline workers are empowered to make important decisions on the spot. But frontline employees in hospitals frequently waste time and effort trying to find information to help them do their jobs better.