Frontline communication in healthcare

TITLE: FRONTLINE COMMUNICATION IN HEALTHCARE

LECTURER: Dr. Vesna Cado
FORMAT: Online/In person

DURATION: 3 hours
DATE: Upon request
FEE: EUR 200

*Learn how to improve your communication skills tailored to patients’ behaviors and needs based on latest academic research and best practices.

Benefits

On completion of this program, you’ll be empowered to:

  • Improve your personal understanding on the importance of communication and patient experience
  • Critically examine your own soft skill capacities and approach towards patients and your colleques
  • Understand how to respond to various types of patient behaviors
  • Introduce and apply techniques to better your communication with patients and team members
  • Increase you awareness of self-care at work

Course details

Partly developed from the best doctoral thesis for 2020 at International University of Monaco, Frontline communication in healthcare training program helps to address many of the barriers in communication that frontline healthcare workers have to overcome to deliver positive patient experience and professional efficiency at work.

Healthcare administrators are the first one that patient journey starts with, and the first face they see when visit healthcare institution.

This training program should equip you with soft skills to detect delicate patients’ requirements, respond adequately and maximize both, patients’ and medical centers’ needs.

LANGUAGES

Macedonian/English

BENEFICIAL FOR

  • Nurses
  • Healthcare technician
  • Optometrists
  • Healthcare administrators
  • Medical students/Residents

About the speaker

Dr. Cado is a co-founder and managing partner of the eye hospital Sistina Oftalmologija and founder of the PLX Academy.

She is a passionate researcher transforming the latest academic research into the best practice strategies. She has established and led the first of a kind Office of Patient Experience in the region and established a PLX Academy as a Research and Innovative center for education in healthcare management. She has a Master’s degree (MPPM) at the University of Pittsburgh, USA, and holds a Doctorate at the International University of Monaco with special interest on consumer experiences and communication in luxury healthcare.

Dr. Cado has been published in the Journal of Business Research, Patient Experience Journal by Beryl Institute and Journal of Patient Experience.

Dr. Vesna Cado is a member of DBA Curriculum Committee at the International University of Monaco and its Experience ambassador for the doctoral program. She is a member of EPIC. Dr. Cado often lectures, writes and publishes blogs and articles on patient luxury experiences, communication in healthcare and digital transformation.

In 2020, Dr.Vesna Cado was awarded for Best DBA thesis by the International University of Monaco and Conseil National de Monaco on her Patient Luxury Experience Model (PLX).

HAVE ANY QUESTIONS?

REVIEWS

Definitely my work is dynamic, requires great responsibility, commitment, humanity and empathy for patients and all those who need my help. This course is very helpful for me to upgrade myself.
Valentina Georgievska
Valentina GeorgievskaCall Center Administrator
I work with different types of patients and it is normal that coming to the hospital is stressful for them and they feel anxious. This site and course is helpful to learn how to calm people down and give them positive energy. After this course I feel one level higher in my mental state.
Sara Xhemaili
Sara XhemailiCall Center Administrator
This course taught me the development of empathy associated with patients. I understand the patients' condition and help them with long conversations and a joint solution from another non-medical aspect. This course also taught me to develop a hierarchy and set my own goals in life.
Vesna Spiroska
Vesna SpiroskaAssistent manager at PX office
As a specialist, I faced many new challenges in life. Stress reached a new level in my professional and private life. This course taught me how to deal with stress and upgrade my medical knowledge as a doctor.
Sumeja Kasami
Sumeja KasamiPhysician
As Digital Marketing Manager, this academy has enabled Sistina Oftalmologija to expand its patients' offerings to include empathy and luxury in their work.
Hristina Ristovska
Hristina RistovskaDigital Marketer Specialist
“The knowledge and experience that PLX Academy offers, can greatly contribute to developing a marketing communication that is both savvy and modern. It also helps you grow personally and professionally.”
Maja Muratovska-Changovska
Maja Muratovska-ChangovskaMarketing Manager
Being a doctor is not just helping patients with their medical problems, but also creating an environment where they feel safe and comfortable. The PLX course improved my ability to connect with the patients and form a strong, special bond. It helped me grow both as a doctor and as a person.
Boban Sotirovski
Boban SotirovskiPhysician
I got a clear vision for the job and strengthened my self-confidence. Now I always have the vision and ability to understand and deliver the expectations of patients and their families. Most importantly, I discovered and upgraded my leadership skills.
Katerina Jovanovska
Katerina JovanovskaLogistic Service
As a young medical technician (instrumentalist) PLX Academy made changes in both professional and private life. It helped me to come to terms with the patient's problem and try to empathize with him. Also to find an area where the patient will feel carefree even though he knows he is coming for surgery.
Nikola Petreski
Nikola PetreskiMedical Technician
I liked the most the dynamics with which the opportunity for interaction took place because it is easier to hear other opinions, especially from colleagues in your field. Almost the very next day I started to implement what was shown.
Eleonora Stojmenovska
Eleonora StojmenovskaОptometrist
Before the training I thought I had good communication skills, that I know how to approach the patients very well, but I discovered a new experience, new knowledge and new perspective in my work, which I immediately implemented in my work. Thanks to PLX Academy for the new upgrade in my career.
Vidanka Mladenovska
Vidanka MladenovskaOptometrist
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