TITLE: F.B.B. COMMUNICATION MODEL IN HEALTHCARE TO IMPROVE PATIENT EXPERIENCE
LECTURER: Dr. Vesna Cado
FORMAT: Online/In person
DURATION: 3 hours
DATE: Upon request
FEE: EUR 200
*Learn how to improve your efficiency at work, advance your career and your quality of life, based on latest academic research and best practices. You will sharpen your communication skills through F.B.B. communication model that is tailored to patients’ behaviors, expectations and needs.
Benefits
On completion of this program, you’ll be empowered to:
- Improve your personal understanding on communication and Patient Experience and how it relates to your career
- Identify barriers and characteristics of a good communication
- Critically examine your own soft skill capacities and approaches towards patients
- Recognize the benefits from using F.B.B. communication model through focused, balanced and bonded approach in interaction with patients
- Use the skills and techniques of F.B.B. communication model that improve patient experience
- Increase the awareness of self-care at work
- Increase your work efficiency
Course details
Developed from the best doctoral thesis for 2020 at International University of Monaco, “F.B.B. communication model in healthcare to improve Patient Experience” training program addresses most important aspects of interaction with patients. The program identifies barriers and reasons for miscommunication, and offers tools to overcome such disadvantages.
F.B.B. communication model will equip you with soft skills to detect delicate patients’ requirements, respond adequately and generate benefits for patients, yourself and your institution.
Physicians are at the core of the healthcare process. Their clinical expertise and communication skills are crucial for patients’ health and experience. Patient experience rates drive patients’ loyalty and word-of-mouth, which ultimately affect physicians’ career and hospital growth.
Macedonian/English
BENEFICIAL FOR
- Nurses
- Healthcare technician
- Optometrists
- Healthcare administrators
- Medical students/Residents
About the speaker
Dr. Cado is a co-founder and managing partner of the eye hospital Sistina Oftalmologija and founder of the PLX Academy.
She is a passionate researcher transforming the latest academic research into the best practice strategies. She has established and led the first of a kind Office of Patient Experience in the region and established a PLX Academy as a Research and Innovative center for education in healthcare management. She has a Master’s degree (MPPM) at the University of Pittsburgh, USA, and holds a Doctorate at the International University of Monaco with special interest on consumer experiences and communication in luxury healthcare.
Dr. Cado has been published in the Journal of Business Research, Patient Experience Journal by Beryl Institute and Journal of Patient Experience.
Dr. Vesna Cado is a member of DBA Curriculum Committee at the International University of Monaco and its Experience ambassador for the doctoral program. She is a member of EPIC. Dr. Cado often lectures, writes and publishes blogs and articles on patient luxury experiences, communication in healthcare and digital transformation.
In 2020, Dr.Vesna Cado was awarded for Best DBA thesis by the International University of Monaco and Conseil National de Monaco on her Patient Luxury Experience Model (PLX).