F.B.B. Communication model in healthcare to improve Patient Experience

TITLE: F.B.B. COMMUNICATION MODEL IN HEALTHCARE TO IMPROVE PATIENT EXPERIENCE

LECTURER: Dr. Vesna Cado
FORMAT: Online/In person

DURATION: 3 hours
DATE: Upon request
FEE: EUR 200

*Learn how to improve your efficiency at work, advance your career and your quality of life, based on latest academic research and best practices. You will sharpen your communication skills through F.B.B. communication model that is tailored to patients’ behaviors, expectations and needs.

Benefits

On completion of this program, you’ll be empowered to:

  • Improve your personal understanding on communication and Patient Experience and how it relates to your career
  • Identify barriers and characteristics of a good communication
  • Critically examine your own soft skill capacities and approaches towards patients
  • Recognize the benefits from using F.B.B. communication model through focused, balanced and bonded approach in interaction with patients
  • Use the skills and techniques of F.B.B. communication model that improve patient experience
  • Increase the awareness of self-care at work
  • Increase your work efficiency

Course details

Developed from the best doctoral thesis for 2020 at International University of Monaco, “F.B.B. communication model in healthcare to improve Patient Experience” training program addresses most important aspects of interaction with patients. The program identifies barriers and reasons for miscommunication, and offers tools to overcome such disadvantages.

F.B.B. communication model will equip you with soft skills to detect delicate patients’ requirements, respond adequately and generate benefits for patients, yourself and your institution.

Physicians are at the core of the healthcare process. Their clinical expertise and communication skills are crucial for patients’ health and experience. Patient experience rates drive patients’ loyalty and word-of-mouth, which ultimately affect physicians’ career and hospital growth.

LANGUAGES

Macedonian/English

BENEFICIAL FOR

  • Nurses
  • Healthcare technician
  • Optometrists
  • Healthcare administrators
  • Medical students/Residents

About the speaker

Dr. Cado is a co-founder and managing partner of the eye hospital Sistina Oftalmologija and founder of the PLX Academy.

She is a passionate researcher transforming the latest academic research into the best practice strategies. She has established and led the first of a kind Office of Patient Experience in the region and established a PLX Academy as a Research and Innovative center for education in healthcare management. She has a Master’s degree (MPPM) at the University of Pittsburgh, USA, and holds a Doctorate at the International University of Monaco with special interest on consumer experiences and communication in luxury healthcare.

Dr. Cado has been published in the Journal of Business Research, Patient Experience Journal by Beryl Institute and Journal of Patient Experience.

Dr. Vesna Cado is a member of DBA Curriculum Committee at the International University of Monaco and its Experience ambassador for the doctoral program. She is a member of EPIC. Dr. Cado often lectures, writes and publishes blogs and articles on patient luxury experiences, communication in healthcare and digital transformation.

In 2020, Dr.Vesna Cado was awarded for Best DBA thesis by the International University of Monaco and Conseil National de Monaco on her Patient Luxury Experience Model (PLX).

HAVE ANY QUESTIONS?

TESTIMONIALS

Definitely my work is dynamic, requires great responsibility, commitment, humanity and empathy for patients and all those who need my help. This course is very helpful for me to upgrade myself.
Valentina Georgievska
Valentina GeorgievskaCall Center Administrator
I work with different types of patients and it is normal that coming to the hospital is stressful for them and they feel anxious. This site and course is helpful to learn how to calm people down and give them positive energy. After this course I feel one level higher in my mental state.
Sara Xhemaili
Sara XhemailiCall Center Administrator
This course taught me the development of empathy associated with patients. I understand the patients' condition and help them with long conversations and a joint solution from another non-medical aspect. This course also taught me to develop a hierarchy and set my own goals in life.
Vesna Spiroska
Vesna SpiroskaAssistent manager at PX office
As a specialist, I faced many new challenges in life. Stress reached a new level in my professional and private life. This course taught me how to deal with stress and upgrade my medical knowledge as a doctor.
Sumeja Kasami
Sumeja KasamiPhysician
As Digital Marketing Manager, this academy has enabled Sistina Oftalmologija to expand its patients' offerings to include empathy and luxury in their work.
Hristina Ristovska
Hristina RistovskaDigital Marketer Specialist
“The knowledge and experience that PLX Academy offers, can greatly contribute to developing a marketing communication that is both savvy and modern. It also helps you grow personally and professionally.”
Maja Muratovska-Changovska
Maja Muratovska-ChangovskaMarketing Manager
Being a doctor is not just helping patients with their medical problems, but also creating an environment where they feel safe and comfortable. The PLX course improved my ability to connect with the patients and form a strong, special bond. It helped me grow both as a doctor and as a person.
Boban Sotirovski
Boban SotirovskiPhysician
I got a clear vision for the job and strengthened my self-confidence. Now I always have the vision and ability to understand and deliver the expectations of patients and their families. Most importantly, I discovered and upgraded my leadership skills.
Katerina Jovanovska
Katerina JovanovskaLogistic Service
As a young medical technician (instrumentalist) PLX Academy made changes in both professional and private life. It helped me to come to terms with the patient's problem and try to empathize with him. Also to find an area where the patient will feel carefree even though he knows he is coming for surgery.
Nikola Petreski
Nikola PetreskiMedical Technician
I liked the most the dynamics with which the opportunity for interaction took place because it is easier to hear other opinions, especially from colleagues in your field. Almost the very next day I started to implement what was shown.
Eleonora Stojmenovska
Eleonora StojmenovskaОptometrist
Before the training I thought I had good communication skills, that I know how to approach the patients very well, but I discovered a new experience, new knowledge and new perspective in my work, which I immediately implemented in my work. Thanks to PLX Academy for the new upgrade in my career.
Vidanka Mladenovska
Vidanka MladenovskaOptometrist
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