Three Patient Experience Trends in 2022


PLX Academy · News · 11 July 2022


Three Patient Experience Trends to be aware of:

Today, we put an emphasis on patient experience where hospitals are changing the way they had functioned in the past towards the term “experience”, therefore, it is no longer the case where healthcare mostly hovers around the fact that it is their duty to make patients better, not happy.

According to the reports,  patients say quality customer service and care experience are the most important factors they would consider when choosing care. Up to 62% said good communication and continuous engagement matters the most. 

Most importantly, patients emphasized the digital experience -50% said that a bad digital experience with a healthcare provider ruins the entire experience with that provider, while 39% said a good digital experience has a major influence in staying with that provider. In 2022, we can expect to see the following three distinct patient experience trends:

Remote Health Will Continue to Grow: During the COVID-19 health crisis, remote health saw a significant increase.In 2022, it is very likely that telemedicine and remote health services developed during the Pandemic to manage patients in primary care will be expanded to many other specialties and care paths, such as mental health, chronic disease monitoring, and patient monitoring following surgery or serious illness. 

Many patients still believe that having a face-to-face conversation with a healthcare provider is vital.In 2022, we can expect to see the development of hybrid care between face-to-face and remote health and add value to care experience.

Artificial Intelligence to Improve Patient Experience and Health: The use of AI, or artificial intelligence, in healthcare is not new. However, in recent years, the development of this type of technology in healthcare has advanced dramatically, and this trend will continue in 2022.

In this discipline, AI and Machine Learning are employed as best solutions to collect, analyze, and exploit data in order to automate some repetitive processes so that doctors can focus on higher-value duties.  By 2030, these technologies will reach maturity in the e-health industry.

The Internet of Things (IoT) Is Being Used to Improve Medical Care: The Internet of Things, or IoT, enables a wide range of medical devices to be connected to the Internet. Patients can become more engaged in their health as a result of these connected gadgets.They can use or wear these gadgets to monitor their body temperature, blood pressure and heart rate, and communicate the information to a doctor who can monitor the patient’s health status remotely. 

Patients with chronic conditions will get benefits from this type of technology since it can help them to control their health and contribute to better care. Healthcare practitioners can use the information to provide guidance to patients or better prepare for emergency situations.

As we have seen, the COVID-19 pandemic has had a significant impact on the global healthcare system, the rate at which it is becoming digitized, and the development of these patterns in 2022.The need to satisfy patient expectations, provide quality care, and maximize care pathway coordination will encourage healthcare professionals to adopt new technologies.