PLX Academy · News · 16 May 2022
Today’s luxury hospitals offer a wide range of medical procedures in comfortable, modern surroundings with state of the art technology and leading medical expertise. But, the world’s leading hospitals know that patient centered care and patient luxury experience are a broader concept. It is about treating a person that is receiving healthcare with dignity and respect and involving them in all decisions about their health.
“Listening to patients, understanding their concerns, ensuring they understand what is happening and making them feel part of the decision making process are important values for us” which are among the top priorities of Weymouth Street Hospital, one of the most luxurious independent hospitals in the UK.
To feel as comfortable and relaxed as possible in a hospital they need a high level of trust in your carers. Medical staffs in Weymouth Street Hospital take the time with patients to build trust and confidence so they know they are getting the best possible care throughout their stay in the hospital and after that.
“In many ways running a hospital is like running a luxury hotel: we set the same high standards such as outstanding customer service, excellent food, great communication, and impeccable housekeeping. What makes us stand apart is the willingness to always go the extra mile. We understand how to take care of people and cater to their specific needs,” says Luis Andre da Silva Pedro, The Head of Hotel and Customer Services at London Clinic Hospital, the UK’s largest independent private hospital in the heart of London’s famous medical district.
London Clinic Hospital, takes care of the meals for families of patients, provide extra beds should they want to stay overnight, make sure they are always receiving personal attention, and most importantly they keep patients informed at every stage of the care process. Another example of this level of personalized care is when London Clinic Hospital hosted a wedding in the hospital for a patient with a more severe diagnosis.
“Our chef prepared the wedding cake, food for the reception, and they served champagne. I will never forget this day. It was very tearful – a happy circumstance for a difficult situation. I am proud to be a part of a department that can make something like this happen,” says Luis Andre da Silva Pedro .
He added that every single detail of the Clinic is important for him – even the smell. Everyone knows what a hospital smells like and he decided to change this by adding a scent machine in the reception. „Although I originally received a lot of resistance to this idea, it was the first thing our patients mentioned on their feedback. Тhey shared with us that the cleanliness and smell of the welcoming space gave a great first impression and even helped put them at ease “.
As well as being an independent hospital, London Clinic Hospital is also a charity, re-investing all surplus profit into patient care, research and innovation, and education and training.