Online consultation with hospitals is becoming necessary. In order to successfully digitize communication with patients, management needs to set a clear strategy for digital services, highlight the doctors who most readily accept change, and prepare and engage medical staff.
PLX Academy · Personal Experience · 17 February 2022
IMPROVING PATIENT EXPERIENCE
The need for online consultation with hospitals is growing rapidly, along with other elements of digitalization in healthcare (robotics, artificial intelligence and digital platforms). The Corona virus pandemic has accelerated this process. In world hospitals, the online service model has proven to be a safe and effective way to communicate with patients.
The need for online consultation with hospitals is growing rapidly, along with other elements of At the Cleveland Clinic, during the pandemic, 80% of patient visits were made online. Survey-based studies of patient experiences show that different populations of patients have positive experiences with virtual doctor visits at the same level as with normal visits.
Also, the latest research from the Virginia Commonwealth University Health shows that, online meetings with doctors reduce the number of cancellations by 5 percent, compared to the time before the pandemic. in healthcare (robotics, artificial intelligence and digital platforms). The Corona virus pandemic has accelerated this process. In world hospitals, the online service model has proven to be a safe and effective way to communicate with patients.
Hospitals, which provide online consultations with doctors, provide a better experience for patients (Patient Experience) and greater efficiency in work, i.e. reduction in the number of canceled examinations. Because of all this, the transformation of communication with patients has become part of the development strategies of world hospitals.
Here is what the famous Doctor Peter Rasmussen, MD, Medical Director of digital health and associate professor at the Cleveland Clinic Lerner College of Medicine, says about it:
“I think that the digital transformation of communication in healthcare is at least reduced to the transfer of files from printed to electronic form, i.e. from paper to computer. It is a transition, from interacting with patients in our office, to providing patient care in their homes or other health facilities. Many doctors find it difficult to accept that change. But in human nature it is difficult to accept change. However, I think it is necessary to change the usual ways of communication and completely turn to digitalization.”
For world-renowned doctors and experts in the field of digitalization, this process is inevitable, if the hospitals want to continue to work successfully and meet the needs of all patients who need it. World famous doctors, including Roy Schoenberg, MD, MPH, President and CEO of American Well in Boston believes that in order to achieve successful digital communication with patients there should be: (1) clear strategy by management, (2) to identify leaders in accepting change and (3) to prepare and hire staff.”
It is essential that management has a clear strategy for digital services. It should resolutely tell physicians that interacting with patients through digital channels is very important in caring for them. It is also important to set expectations regarding the scope of services provided through digital communication”, says Roy Schoenberg.