Navigating Difficult Conversations in Healthcare

Format:

Interactive & Engaging

Upon request

Tailor-made workshops, webinars, masterclasses

3:00h

Duration

Overview

This course is designed to equip healthcare professionals with the skills needed to handle challenging conversations effectively. From understanding patient behavior to managing complaints, breaking bad news, and handling violence in healthcare settings, this course provides essential tools and strategies to manage difficult interactions confidently and professionally.

Completing this course will help you:

Understand Patient Behavior
Navigate Difficult Conversations
Handle Violence in Healthcare
Break Bad News with Empathy
Manage Complaints Effectively
Self-Management Skills

THIS COURSE IS BENEFICIAL FOR:

Healthcare professionals who:

Want to improve communication skills to handle challenging interactions with confidence.
Aim to create a safer and more empathetic environment for patients and staff.
Seek to become leaders in healthcare by mastering difficult conversations and turning them into positive outcomes.
Desire practical tools to manage stress and self-regulate in high-pressure situations.