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Frontline communication in healthcare Course

Format: 

Interactive & Engaging

Upon request

Tailor-made workshops, webinars, masterclasses

3:00h

Duration

3 CPD

certificate

Overview

This comprehensive course focuses on the essential skills of frontline employees needed to enhance Patient Experience (PX) through effective communication. It covers the fundamentals of PX, communication, handling challenging conversations, teamwork and burnout.

Completing this course will help you:

  • Understand the Importance of Patient Experience
  • Master Effective Communication Techniques
  • Utilize the 5 Ps of Empathetic Listening
  • Handle Difficult Conversations with A.L.A.R.M
  • Leverage Digitalization in Healthcare
  • Leverage Digitalization in Healthcare
  • Become a Valuable Team Member
  • Recognize & Combat Burnout

THIS COURSE IS BENEFICIAL FOR:

Healthcare professionals who:

  • Want to improve communication skills to elevate patient care and satisfaction
  • Aspire to advance their careers by mastering essential PX skills
  • Aim to become leaders in healthcare by fostering collaboration and patient-centered care
  • Seek strategies to manage stress and prevent burnout in their professional journey

If you'd like to buy our course, please reach out to us

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