Advancing patient communication skills with F.B.B. communication model
6
Lessons
4
Videos
All
Skill Level
3:00h
Duration
English
Macedonian
Language
Overview
In this professional course on communication for doctors and other healthcare professionals, participants will learn how to critically reevaluate and enhance their communication to improve patient experience.
By learning the F.B.B. ( Focus&Balance&Bonding) communication model, they’ll gain the tools to build trust, show empathy, and create strong, lasting connections with their patients. Positive patient experiences generate patients’ loyalty and positive financial results for providers.
This course is based on the latest academic achievements and positive practices in healthcare management and communication. The course is interactive and participants will rebuild their skills through patients’ stories and real-case scenarios ensuring a deep understanding and mastery of the concepts.
By the end of this course, participants will be able to:
- Understand patient experience and effective communication in healthcare
- Recognize the urge of enhanced communication skills in modern healthcare world
- Plan a patient encounter to improve patient experience
- Introduce and learn how to use F.B.B.( Focus&Balance&Bonding) communication model with patients
- Recognize diverse types of patient’s stress and react accordingly
- Use technology for improved communication without sacrificing human touch.
- Become aware of cultural and ethical issues in Communication
- Recognize the value of Self-care among healthcare professionals
This course is benefical for:
- Doctors
- Other healthcare professionals interested in improving patient communication skills
Learning Path
- The significance of patient experience in healthcare
- What does it mean today, to be a good communicator?
- The impact of communication skills on patient outcomes and patient experience
- Capacity building for future doctors
- Nature of the communication process
- Verbal and Non-verbal communication
- Physical setting
- The power of Body language
- Positive energy and verbal interaction
- whole person rather than diagnose entity
- respectful and cooperative interaction
- emotional bonding and empathy
- Employing techniques for active listening, reflective responses and emphatical interaction
- Feeling of limitation and deadline
- Anticipating worst case scenario
- Feeling of losing control
- Patients with encounter stress
- Real patients’ stories
- Real-world case studies and role-play scenarios
- Applying B.B. communication model
- Group discussions
- Telehealth and virtual communication
- Enhancing patient portals and online communication
- Integrating technology while maintaining empathy
- Recognizing and respecting cultural differences through FBB communication model
- Privacy and confidentiality in communication
- Examples on cultural and ethical competence
- Burnout among healthcare professionals
- Practical advices and techniques for self-care
- Bonus video
- Review of key concepts of F.B.B. communication model and skills learned
- Group discussion
- Participant feedback and self-assessment
Do you have any questions?
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