„Perhaps people are paying too much attention to the face, while the voice might have much of the content necessary to perceive others’ internal states accurately. As a result, people, often through listening carefully, are unable to appreciate the feelings of others and cannot empathize with them. The findings suggest that we should be focusing more on studying vocalization of emotions“, said Michael Kraus, Professor at Yale University in Connecticut, US.
For the study, published in the Journal of American Psychologist, the researchers studied over 1,800 participants, whereby individuals were asked either to interact with another person or were presented with an interaction between two others. In some cases, participants were only able to listen and not look; in others, they were able to look but not listen; and some participants were allowed to both look and listen. The results revealed that individuals who only listened without observing were able to identify the emotions being experienced by others more accurately.